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•  Only Cash payment accepted on delivery.
• Standard delivery would be done within 72 hours after the items have been collected.
•  Express delivery would be done within 24 hours after the items have been collected.
• Only pressing/Ironing service is available upon request.
• Hello laundry will accept liability for any loss or damage resulting from the Laundry or Dry Cleaning process and would pay maximum 10 times the service charge of each item.
• Customers are requested to examine their garments before sending to the Laundry. Hello laundry will not be responsible for any loss of valuable items left in the pockets.
•  Hello laundry reserves the right to refuse rendering services to anybody.
•  The Service Tariff is subject to change without notice.
•  We are committed to ensure that your information is secure.
• We will not sell, distribute or lease your personal information to third parties unless we are   required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible
• Hello laundry reserves the right to change or cancel all kinds of content and service at anytime.

• Ø What are your store hours?

Customers can drop by our outlets in Uttara and Bashundhara anytime between 10 am to 10 pm. Customers can also schedule pickup order online at your convenient hours during 10 am to 10 pm. 

• Do you have large machines?

We have large top of the line machines that can handle all your large items, comforters, blankets etc.

• Ø Who uses your Pickup & delivery services?

Really everyone, our customers range from college students to busy professionals to seniors! Our service is for people who want to free-up time from a tedious and labour intensive task.

• Ø What about dry cleaning?

Yes, we do offer these services as a convenience and for one-stop-shopping for our customers at very competitive prices.

• Ø Can I pay per wash?

Yes, the cost as per the garment/cloth. Please check our price listing page.

• Are my clothes mixed with other orders?

No, each customers clothing is done separately.

• How do I order?

You can order via our web portal or call at our hotline number 09613 233332, or you can also drop your laundry at our Booths (Uttara & Bashundhara).

• Ø Do I need to separate my clothes before pickup?

No, our experienced professionals will take care of this for you.

• Ø How much laundry can I have picked up each week?

There is no maximum. We are made for this.

• What time do you pick-up and deliver?   

Hello laundry picks up and delivers from 10.00 AM to 10.00 PM every day including Friday.

• Ø  Do you offer express service?

Yes, we have Express service (“ROCKET”), which comes at a premium cost. Turnaround time is 1 working day.